Privacy Policy, Cookies & General Conditions

Privacy Policy & Cookies

"The Circuit of Spa-Francorchamps" SA

 

The Circuit de Spa-Francorchamps undertakes to protect and respect your right to privacy.

We collect and use your personal data in a proper and transparent way, in compliance with the provisions of the European Regulation (GDPR) of 27 April 2016 in relation to the protection of natural persons as regards the processing of personal data and the circulation of this data.

This privacy policy explains why we collect personal information of persons who visit our website and use our app and how we process this data.

  1. General Information

This Privacy Policy applies to data of a personal nature (hereinafter the "data") that we collect in order to provide you with the services offered by the Circuit of Spa-Francorchamps.

By using our website or our app or by giving us data while making purchases, you are deemed to have accepted the practices described in this Privacy Policy.

If you do not accept the provisions of this policy, please do not use our website or our app and do not communicate your details to us.

 

  1. Contact details of the Data Controller

The Circuit of Spa-Francorchamps SA (hereinafter: "The Circuit") with registered office located at 55 Route du Circuit, 4970 Stavelot, (Belgium) and registered at the Banque-Carrefour des Entreprises under the number (BE) 0833.629.678, is responsible for the processing of data of a personal nature (hereinafter, "data") that you provide directly on its website: spa-francorchamps.be or on its App.

 

  1. What data do we collect, why and on what legal basis?
  2. 1. Data which is directly collected

This relates to data communicated:

  • when you sign up to our "newsletter"

We will use your email address to keep you informed about our products and services, of news about the Circuit as well as about the events which are taking place there.

You have the right to withdraw your consent at any time, either by writing to us, or by clicking on the link "Unsubscribe" (Fr: "se désinscrire") present on the emails that we will send you.

  • through our internet site when you purchase anything in our "Fan Shop" as well as track-introduction sessions, Public Driving Experience (PDE) and guided tours. When you connect via our internet site, we use your data to send you the items purchased as well as the next dates of track introductions, PDEs & guided tours.

The Circuit of Spa-Francorchamps shall only process your data in order to perform the specific services for which this data was obtained.

 

              3.2. What type of data?

This data may include your surname, first name, profession, domicile or residence, image, telephone and/or fax number(s), email address, date and place of birth, information related to your connection (IP address, geographical location, etc.) and etc.

This data may be collected during your visit to the site or when using the app or when you contact us by email.

When visiting our website or using our app, some data may be collected for statistical purposes. This relates to your IP address, the geographical location of the consultation, the day and time of consultation, and the pages visited. By visiting our website or using our app, you expressly consent to the collection of this data for statistical purposes.

        3. 3.  Cookies

Our website uses "cookies". By using our site, you accept that you receive cookies on your computer, tablet or Smartphone. Cookies allow us to offer optimal navigation on our site

Cookies are small text files which may be retained on your computer or on your smartphone when you visit websites. This text file contains information, such as, for example, your choice of language on a website. When you make a return visit to the website, this cookie is sent to the website. In this way, the website recognises your browser and may, for example, retain your choice of language. Cookies usually have an expiry date as well. For example, some cookies are automatically deleted when you close your browser (and these are called "session" cookies), while others are stored for a longer time on your computer, sometimes up until you delete them manually (and these are called "permanent" or "persistent" cookies).

What are cookies?

  • Essential cookies. These cookies are essential in order to allow the website to be visited and used. For example, they allow navigation around the various sections of the site or forms to be filled in. If you refuse to accept these cookies, certain functionalities of the site will no longer work in an optimal way or may even be blocked.
  • Functional cookies. These cookies are intended to facilitate the functioning of our Internet sites and to make site use more pleasant. For example, they allow your preferences to be stored so that they can be used each time you interact with a page affected, which may be personalised.
  • Performance cookies.This site uses Google Analytics, one of the most widespread analytical solutions on the Web, to help us understand how you use the site and how we can improve your experience. These cookies record information such as the time you spend on the site or the pages visited. The analysis of this information allows us, in particular, to optimise the site and its content for visitors. For more information on Google Analytics cookies, consult the official page Google Analytics.
  • Third-party cookies. These cookies are linked to sharing buttons, plug-ins and embedded content derived from third-party platforms, for example to allow you connect with social media. To operate, the social media networks (Youtube, SlideShare, Facebook, Flickr, Twitter, …) place cookies through our website. These potentially may be used to improve your profile or enhance the data which they hold for various reasons described in their respective privacy policies.

 

 

You can disable the installation of cookies by adjusting the setting preferences of your browser. The steps to follow are different for each browser (Microsoft Edge and Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari, …), you can find instructions in the "Help" menu of your browser. Be aware that de-activation of cookies will affect the  functionalities of our site and of numerous other websites that you visit. 

 

  1. How long do we retain your data?

We will retain your data for the period necessary for the operations for which it was collected or will be stored and used until such time as you expressly request us to stop storing it as well as in accordance with the legislation in force.

 

  1. To whom can your personal data be sent?

As part of the performance of our services, the Circuit may be required to subcontract part or all of its obligations to technical subcontractors who have contracts with us (for maintenance of the infrastructure, for IT security, as web-hosting service provider, etc.). They may access your data only under the strictest measure necessary for the performance of their respective missions.

The Circuit will not sell or transmit, in any way whatsoever, the personal data collected about you to any third party unless it must comply under legislation or with a court ruling.

The Circuit uses a third-party messaging supplier, MailChimp, for our emails. Thus, we supply MailChimp with certain information, including your email address, your name, your language and your country. MailChimp processes the data concerning you in compliance with its Privacy Policy and the cookie statement.

 

  1. What are your rights?

We shall respond to your requests as soon as possible and no later than 30 (thirty) days from receipt.

            6.1 Right to access

You have the right to consult your data at any time and for free, by sending an email to secretariat@spa-francorchamps.be or via a letter, which is dated and signed, to the registered office of the "Circuit de Spa-Francorchamps".

 

           6.2 Right to request rectification

You have the right to request that any incorrect data is corrected and that any inappropriate data, or data which is no longer useful, is deleted by sending an email to: secretariat@spa-francorchamps.be or by sending us a letter, which is dated and signed, to the registered office of the "Circuit de Spa-Francorchamps".

 

               6.3. Right to oblivion

When you no longer wish to have your personal data processed and you find yourself under the condition to request the right to be forgotten in accordance with the data protection legislation, the Circuit will erase your data.

 

               6.4. Right to objection

You have the right to object to any and all use of your data for marketing purposes. You will be able to exercise this right of objection via the "Unsubcribe" links available in emails sent to you.

 

               6.5. Right to limitation of processing

You have the right to obtain the limitation of processing of your data from the Circuit, in accordance with the applicable legislation in regards to data protection.

  

  1. Links with other websites and services

Our sites may contain links to third-party sites, and some of our services give you access to third-party services (organisers, promoters, commercial partners and social networks).

We are not liable for these third-party sites and services or for their practices in the area of personal data protection. Please read the Privacy Policy statement on these third-party sites or services which you access from our sites or services.

  

  1. Limitation of liability clause

The Circuit's liability shall be limited to direct damages, to the exclusion of any consequential (indirect) damages. The Circuit shall never be held liable for damages considered as indirect such as, this list being non-exhaustive, loss of data, financial or commercial harm, losses of benefits, increase in general expenses, disruption of planning.

Furthermore, the Circuit shall not be held liable for any damages resulting from any unlawful manipulation of data committed by third parties (data theft, virus, phishing or any other IT violations).

 

  1. In the event of disputes or litigation

All claims, complaints and grievances shall be addressed to the registered office of the Circuit.

 

  1. Law applicable and competent jurisdiction

These provisions shall be governed, interpreted, and performed in accordance with Belgian legislation, the only law applicable, in the event of litigation.

Any dispute not settled amicably within a period not exceeding one month from its occurrence, it being possible to extend this period by mutual agreement, shall be brought by the most diligent party before the French-language Courts and Tribunals of the judicial district of Verviers which shall be solely competent.

 

  1. Date of entry into force

This policy was created and entered into force in May 2018. The Circuit reserves the right, at its absolute discretion, to change, amend, add or delete parts of this Policy at any time. We advise you to consult this document on a regular basis.

Conditions for use of the website or the app

  1. COPYRIGHT
    This internet site and app are the property of the Circuit de Spa-Francorchamps and are protected by intellectual rights. You may consult, print and download information on this website and the app for your personal use. It is prohibited to broadcast content (text, images, logos) either entirely or partially, to use them for professional and/or commercial reasons, or to make them public unless with the prior written agreement of the Circuit de Spa-Francorchamps.
  2. CONTENT
    The information on this website and the app is subject to amendments, improvements and updates without prior notice. This site is linked to external sites such as resellers and manufacturers, and etc. The Circuit de Spa-Francorchamps cannot be held responsible for any possible damage which could occur following the opening of some third-party internet sites.
  3. APPLICATION
    This internet site and the app are subject to Belgian law. In the event of any dispute arising in relation to this website or app, only the courts in the jurisdiction of Verviers shall have competence.

DATA PROTECTION POLICY FOR DATA PROCESSED BY THE CIRCUIT VIA ITS MOBILE APP (AND VIA ITS CASHLESS SERVICE)

The Circuit undertakes to protect and to respect your personal data when making available to you (1) its mobile app and (2) its cashless service.

1) PROCESSING OF PERSONAL DATA OF USERS OF THE APP MADE AVAILABLE BY THE CIRCUIT

The Circuit  undertakes to protect and to respect your personal data. The data that you entrust to us and that you generate during the course of your visit on our mobile app are essentially personal data. The Circuit complies scrupulously with the legislation applicable in this domain as in all others. Here is how:

WHY DO WE PROCESS YOUR DATA?

PROCESSING OF DATA BY THE MOBILE APP

Installation via the “App stores”

The “Spa-Francorchamps” app is available in the following “app stores” (platforms offering apps managed by third parties): Google Play and iTunes. Downloading the mobile app may henceforth be subject to registration on the “app store”. We do not exercise any influence on the processing of your data in relation to your registration and use of these “app stores”.

Sharing content via the mobile app

If the operating system (Android or iOS) that you use offers a function that allows sharing of app content, you can use this function on our mobile app through the intermediary of the Share or Recommend button in order to share or to recommend products. Depending on the function which your operating system has available and according to the configuration of your terminal, you can thus use social media to share content.

Geolocation

Our mobile app has certain functions (for example: “Find your way on the Circuit”) that use geolocation of your device (GPS tracking) to register the geolocation data. This use of your data has the aim of offering pertinent services to you depending on your location.  We only collect this data with your consent, as you must authorise the mobile app to access the geolocation services. You may rescind this consent at any time. We do not create any movement profile from this data.

Notifications

With your consent to activate these notifications, our mobile app can inform you of certain events or topics even if it is not open. It can also function in the background and send you notifications, provided that access to the Internet is active and that you are present on the Circuit’s site. If you no longer wish to receive such notifications, you can deactivate this option at any time by going onto the mobile app settings related to the notifications.

Authorisations requested by the mobile app

In order for the proper operation of some functions, our mobile app must be able to access certain interfaces and data of your device. Depending on the operating system that you are using, this may require in part your express approval. Our mobile app requires the following authorisations (if they are not necessary for the processing of your data):

• Your geographic position (geolocation): this authorisation is necessary so that the mobile app can access the geographic position determined by your device. If you do not authorise this access, the display of specific content to your geographic position may be impossible or only possible in a limited way;

• Notifications: this authorisation is necessary to activate the notifications service of the mobile app;

• Access to your camera/photo device: the authorisation is necessary so that the mobile app can use the photo function of your device, to take photos or to read a QR code. The mobile app may access the photo device exclusively when you select the corresponding function in the mobile app;

• Your microphone: in order to record audio files;

• Access to the storage space on your device: this authorisation is necessary to allow the mobile app to file data in the memory or, as the case may be, in an auxiliary memory of your device or to read them. The mobile app exclusively reads the data recorded in relation with its use. You can withdraw these authorisations at any time or adapt the settings or configurations of the authorisations in your device’s system settings.

2) PROCESSING OF PERSONAL DATA OF USERS OF THE CASHLESS SERVICES MADE AVAILABLE BY THE CIRCUIT

The Circuit is responsible for processing personal data collected in the context of the Cashless Service. The Circuit of Spa-Francorchamps undertakes, when implementing and operating its Cashless Service, like all other activity of the Circuit, to protect and to respect your private data. Here is how:

USE OF OUR CASHLESS SERVICES

Creation of the cashless account

Purposes: In order to be able to use all the features offered by our Cashless Service, you must create an account on our website or on our mobile app.

- If you have one or several cashless cards, you can link these cards to your account.

- If you have an account on a mobile app, this app will systematically supply a QR code allowing you to pay via the app. The data that you send us during the creation of your cashless account is processed in order to give you access to our Cashless Service. That is indispensable to allow you to make your purchases on the Circuit’s website without having to use your bank card or cash.

Legal basis - Processed personal data is indispensable in the execution of the agreement for implementing the features of the Cashless Service offered by the creation of this personal account. Purchase of products on the Circuit’s website is not conditional on using the Cashless service or on the creation of a personal account as long as payments may also be made by bank card or by cash or via a Cashless card issued by the Circuit but not linked to a personal account. Thus, the Cashless service is a facility offered to the Circuit’s Customers. You freely decide to create such an account that involves processing of your personal data by the Circuit.

Categories of data – This data can be your surname, first name, electronic address, User ID, password and possibly the Cashless card number if you decide to link one or several cards to your account. All this data is indispensable. Without it, we cannot create an account for you or allow you to enjoy the features offered by this account. This data can be collected when you create your account on the Circuit’s website or on its mobile app. This data can also be collected when you contact us by email, telephone or letter concerning the Cashless service.

Data recipients – Your data may be processed by the sub-contractors that are hosting our website, the host and supplier of our IT services.  And by payment services providers, for the purposes strictly necessary in compliance with the instructions that we give them.

Duration - We are compelled to retain invoicing data up to the expiry of our fiscal and accounting obligations, this being seven (7) full fiscal years dating from 1st January of the financial year following the purchase date of our products or from the delivery of our services. The data may also be retained for 10 years for contractual liability reasons.

Use of your Cashless account

Categories of data – When your account is created and linked to a Cashless card as the case may be, you’ll be able to find your transaction history there, and your balance and sales receipts.

Purposes: We process this data in order to link your Cashless account. This is indispensable to allow you to access all this information in a centralised way. You can also request invoices related to the purchases made via the Cashless service by means of your account or deactivate your card in the event of loss or theft. We also process your data so we can respond to the various requests sent to the address: cashless@spa-francorchamps.be concerning any malfunctions of the Cashless service that you may encounter.

Legal basis - The personal data processed for this purpose is indispensable for the execution of the agreement. Furthermore, this same data may be processed with the aim of monitoring the use of the account and for the prevention of fraud.

Data recipients – This data could be passed to the judicial  authorities in the event of fraud or other infraction. Your data may also be processed by sub-contractors who are hosting our website, by the host and the provider of our IT services and by several payment services providers, for purposes that are strictly necessary in compliance with the instructions that we give them.

Duration - We are compelled to retain invoicing data up to the expiry of our fiscal and accounting obligations, this being seven (7) full fiscal years dating from 1st January of the financial year following the purchase date of our products or from the delivery of our services. The data may also be retained for 10 years for contractual liability reasons.

STATISTICS

The customer consumption data using the Cashless Service may be used by the Circuit for statistical purposes. In this case, the data is anonymised and aggregated and thus no longer constitutes personal data.

WIFI

Purpose: – Your personal data is processed in order to allow you to enjoy the benefits of the WiFi that we put at your disposal for free when you are on the Circuit site so as to display the Cashless QR Codes in the mobile app.

Legal basis - Our legitimate interest in protecting our IT network and to collaborate with the judicial authorities allows us to process your data to secure the WiFi  connection put at your disposal and to retain your connection data.

Categories of data – This relates to your surname, first name, email address, password and connection data.

Data recipients - Your connection data may, if required, be passed to the judicial  authorities.

Duration - We retain your data for this purpose for a maximum of 6 months after your last connection to the WiFi network put at your disposal.

Localisation – Henceforth, when you use the Cashless app and display the QR codes, it is implicit that you are located on the Circuit. It is also the case if you use one of the localised terminals on the Circuit. However, the Circuit does not process this data for any purpose.

PROOF OF ERASURE OF YOUR DATA

Purposes: – When you exercise your right to erasure or request the removal of your personal account on the website or on the app, the Circuit retains the necessary data to prove the erasure has taken place. This retention of data is done only for the purpose of proof and contains only the data that is strictly necessary for the establishment of proof of the erasure.

Legal basis – The retention of proof of the erasure takes into account the legal obligation imposed by Article 5.2 of the GDPR namely the duty of accountability. This provision establishes a legal obligation in the meaning of Article 17 of the GDPR that may justify such an exception to the total erasure of the data. The retention of this data is also justified by the Circuit’s legitimate interest in securing proof of compliance of its legal obligations pursuant to the GDPR.

Categories of data – This relates to your surname, first name, request for erasure, date the erasure was carried out and the logs of data erasure in the database.

Data recipients – The data in the database for erasure is only sent to the Data Protection Supervisory Agency and to no other recipient.

Duration - We retain your data for this purpose for as long a time as the Circuit’s liability could arise for non-respect of erasure requests, this being for a maximum period of ten (10) years.

LOCALISATION OF YOUR DATA In the European Union

– Your data as a rule is stored exclusively on local servers within the EU.

WHAT ARE YOUR RIGHTS?

Information – This right is exercised by means of this document. If there is data relating to your staff among the processed data, you must ensure that you make them aware of this document.

Access and rectification – You have the right to access your data and to correct it as the case may be. You have the right to consult your data at any time for free, by sending an email to secretariat@spa-francorchamps.be  or a letter by post dated and signed to the address of the registered offices of “The Circuit of Spa-Francorchamps”. You also have the right to request that any of your incorrect data be corrected and that inappropriate data or data that is no longer useful be erased by sending an email to secretariat@spa-francorchamps.be or a letter by post dated and signed to the address of the registered offices of “The Circuit of Spa-Francorchamps”. secretariat@spa-francorchamps.be

Objection – You may also object to the processing of your personal data that we process on the basis of our legitimate interest. You will be able to pursue your right to object by means of the links to unsubscribe available in the emails sent to you.

Withdraw your consent – When the data is processed subject to your consent, you may rescind this decision, without calling into question the data processed.

Erasure – You may also obtain erasure of your data or  restrict data processing in the conditions set out in Articles 17 and 18 of the General Data Protection Regulation.

Portability – The data that you have given to us may be communicated or transmitted in an electronic format.

WHO CAN YOU CONTACT? The Data Controller of your data (the Le Circuit de Spa-Francorchamps S.A.( (hereafter: “The Circuit”) with registered offices located at 55 Route du Circuit, 4970 Stavelot and registered at the Banque-Carrefour des Entreprises under the number (BE) 0833.629.678) and its Data Protection Officer (Tel. +32 4 229 20 10; dpo@spa-francorchamps.be, Boulevard d’Avroy 280, 4000 Liège, Belgium) being available at your disposal for any questions and, subject to proof of your identity, for any request related to the rights set out above. If you need further information, or if you wish to present a claim, you can contact the Data Protection Authority (Rue de la Presse, 35 – 1000 Brussels, Tel. + 32 2 274 48 00 – https://www.autoriteprotectiondonnees.be/citoyen/agir/introduire-une-pla...).